Legal information
Privacy policy
How we process the personal data you provide to us through this website.
Who processes your data
Data controller: Walhalla Data Center Services, S.L. (hereinafter, Walhalla), Tax ID (NIF) B87372454, with registered office at Universitat Jaume I, Edificio Walhalla, Av. Vicente Sos Baynat s/n, 12006 Castellón de la Plana (Spain).
Data Protection Officer (DPO): rgpd@walhallacloud.com.
Handling of requests: T2B Technology and Productivity SL (Tax ID B40660987, Calle Santa Genoveva Torres 17-3-25, 46019 Valencia, Spain) handles contact form requests on behalf of Walhalla. It acts as data processor, under a contract that requires it to use your data only to respond to your request and in accordance with Walhalla’s instructions (Art. 28 GDPR).
What data we process
The data you give us in the contact form:
- whether you are writing as a business or public sector body, or as a partner or integrator;
- first name and surname, company or organisation and email address;
- the service you are interested in;
- your phone number and the description of your project, if you choose to provide them.
To be able to demonstrate that you gave your consent, we also store the date and time of submission, the IP address it was sent from and the version of the text you accepted.
We also process technical connection data (IP address and server logs) and any data you provide if you email or call our sales team or the ServiceDesk.
Please do not include other people’s personal data or special categories of data, such as health data, in the description.
What we use it for and on what legal basis
| Purpose | Legal basis | Retention period |
|---|---|---|
| Responding to your request, including if you are a partner or want to become one | Taking steps at your request prior to entering into a contract (Art. 6.1.b GDPR) | 12 months from your last contact |
| If you are writing as a business or public sector body, putting you in touch with the partner that best fits your project | Your consent (Art. 6.1.a GDPR) | The same |
| Being able to demonstrate that you gave your consent | Legitimate interest in demonstrating compliance (Art. 6.1.f GDPR, in connection with Arts. 5.2 and 7.1) | The same as your request |
| Protecting the website against attacks through the server’s technical logs | Legitimate interest in the security of the website (Art. 6.1.f GDPR) | – |
We do not use your data to send you advertising, we do not create profiles and we do not make automated decisions about you.
You can withdraw your consent at any time by writing to the data protection email address. Withdrawing it does not affect anything done previously with your consent.
Who we share your data with
- With the assigned partner: if you write to us as a business or public sector body, and with your consent, we will share your contact details and project description with the technology partner (integrator, managed service provider or consultancy) that best fits it. The partner will process that data as controller in order to assist you and will tell you its identity and privacy policy when it first contacts you.
- With the authorities, only when required by law.
- With the suppliers that provide services to us, as data processors under contract: T2B, for handling requests; [web hosting provider]; and Microsoft Ireland Operations Limited, for email (Microsoft 365).
We do not sell your data or disclose it to anyone for other purposes.
International transfers
We do not transfer your data outside the European Economic Area, except for the transfers indicated: Microsoft Ireland Operations Limited, our email provider, may process it outside the EEA for occasional support and security tasks, covered by the adequacy decision under the EU-US Data Privacy Framework and by standard contractual clauses (Art. 46 GDPR).
How long we keep your data
We keep your request for 12 months from your last contact with us. We never keep it indefinitely.
After that period, we delete it. We only keep it blocked, without using it, for as long as liabilities arising from the processing may be claimed (Art. 32 of Spanish Organic Law 3/2018, LOPDGDD).
If your request leads to a contract, your data becomes part of that relationship and is governed by the information provided to you when you sign up.
Your rights
You can exercise your rights of access, rectification, erasure, objection, restriction of processing and portability at any time, and withdraw your consent:
- by email to rgpd@walhallacloud.com;
- or by post to Universitat Jaume I, Edificio Walhalla, Av. Vicente Sos Baynat s/n, 12006 Castellón de la Plana (Spain).
State which right you want to exercise and provide what is needed to identify you. We will reply within one month, which may be extended in the cases provided for by the GDPR.
If you believe we have not handled your request properly, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).
How we protect your data
The website and the form use an encrypted connection (HTTPS). Only the people who handle the requests can see your data, and our suppliers are contractually bound to apply appropriate security measures (Art. 32 GDPR). How we protect data in our services is explained in the data protection policy.
Minors
This website is aimed at businesses and professionals. We do not knowingly collect data from children under 14 (Art. 7 LOPDGDD).
Changes to this policy
If we change this policy, we will publish the new version here with its date. If the change affects how we process data we already hold, we will let you know before applying it.
